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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Job Description Summary

Proactive Monitoring(ProM) is a strategic customer engagement service that supports 24x7 monitoring of critical customer processes and proactively avert problems before they occur.



The team consists of Salesforce experts who monitor the critical customer business processes, performance, platform limits and critical automations round the clock in a fast-paced, highly agile, client centric environment and work with the customer on issue mitigation.

The Proactive Monitoring (ProM) Engineer is a customer-focused technical expert responsible for supporting Salesforce.com’s Signature Support customers. The role focuses on preventing customer issues through proactive monitoring and support of Salesforce Tableau. As a member of the ProM team, you will continuously monitor platform processes and system health, identify potential issues before they impact customers, and work to ensure reliable, high-quality data operations.

The ProM Engineer (Technical) is technically competent, business-oriented, and highly customer-centric, providing the highest level of support and expertise to some of our largest and most strategic accounts

Key Respons

📌 Proactive Monitoring Engineer (Bengaluru)
🏢 salesforce
📍 Bengaluru