Key Accountabilities, KPIs and Job Responsibilities
Acting as the Central CDD Team for CASA, following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
Process/standards awareness
- Identification of unusual patterns / unusual behavior of customers / Fraud trends, Fraudulent accounts.
- Conducting due diligence of the accounts identified through inhouse reports or highlighted by FCSS etc.
- Proactively identify potential risk areas and highlighting to supervisor.
- Work closely with the investigations team to understand threats and develop mitigants.
- Ensure necessary reporting of trends, unusual cases to stakeholders e.g., Business, FCSS etc
- Communicate and involve stakeholders to respond to any fraud related incidents as the first touchpoint for Business, Fraud Control Securities and Services (FCSS), Operation team and other stakeholders.
- Maintaining high standard of quality and error free processes.
- Circulation of daily dashboards and other frequency-based reporting within team




- Adherence of policies and procedures.
- Resolving due diligence cases consulted by branch or contact center etc in agreed timeliness.
- Enhance due diligence for MNRL /OPC reported cases

Adherence to processes & standards
- Escalation and reporting of cases which are breaching SLA for resolution, adherence of regulatory requirements.
- Carry out and share the Root Cause Analysis of errors, breaches etc
- Ensure in spirit & word implementation and execution of internal & regulatory code of conduct and business ethics, clean desk, information security, internet usage, email usage etc.
- Ensure to meet agreed Timeliness with respect to processes.
- Maintaining various dashboard etc.
- Creatin of back up for self to maintain work life balance.

Stakeholder & vendor management/interface to facilitate smooth operations
- Continuous engagement with stakeholders to improve processes etc.
- Update to all stakeholder

📌 Senior officer, CASA (Vikhroli)
🏢 DBS Bank India
📍 Vikhroli