Description
ServiceNow Manager
Responsibilities
Role Responsibilities:
- The ServiceNow Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond
- Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements
- Development of ITSM & other modules (GRC, SECOPS, ITAM, ITOM, CSM, ITBM) in ServiceNow Platform.
- Lead the design, development, and deployment of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.
- Manage and mentor a team of ServiceNow professionals, providing guidance, training, and development opportunities.
- Collaborate with business stakeholders to gather and analyze requirements, designing solutions that meet their needs.
- Oversee the integration of ServiceNow with other enterprise systems and tools.
- Develop and maintain formal documentation including policies, processes, procedures, and user guides.
- Drive continuous improvement in the use and implementation of ServiceNow to increase operational efficiency and user satisfaction.
- Always follow best development practices during support/development.
- Support other developers in their work to integrate existing systems with Service Now
- Support business process owners in configuring the platform
- Strong expertise in Design, Development and
Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, ITAM, ITOM CSM, ITBM, Reporting/Analytics, Custom application.
- Should be proficient to provide functional and
Technical insight
- Knowledge in Web Technologies (XML, HTML,
JAVA Script, etc.) Will be an added advantage
- Exposure to ITIL Framework, IT Management
Tools
- Robust verbal communication skills and ability to
Establish a rapport with clients and colleagues
- Strong organizational and analytical skills
- Exceptional Interpersonal Skills & Ability to work
Independently and with a tea
📌 Servicenow Manager (Bengaluru)
🏢 BSR
📍 Bengaluru