End Date
Sunday 26 July 2026
We Support Flexible Working – Click here for more information on flexible working options

Versatile Working Options
Hybrid Working
Job Description Summary
Provide insightful, high quality complex output, advice and guidance, executing control and tailored to senior stakeholder needs: EITHER through managing a team; AND/OR operating as a functional specialist.
Job Description
Job Title: Customer Journey Manager

LOCATION(S): Hyderabad

Work mode - Hybrid

Exp - 8 to 17 years

About this opportunity
As a Customer Journey Manager in the Finance Data Transformation Lab, you will be at the forefront of delivering transformational changes across all of our Journeys that support the end-to-end Finance data lifecycle. Your role will involve supporting the migration from our legacy on-premise architecture to new cloud-based architecture.
The CJM plays a crucial role in product development; working with the Product Owner and the broader product team in understanding,



measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key leading role in making sense of this insight and factoring it into prioritisation approaches and design choices.

The CJM is responsible for understanding and optimising the end-to-end customer and data experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for leading the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.

This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.

Key Accountabilities:
- Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
- Con

📌 Customer Journey Manager (Hyderabad)
🏢 Lloyds Bank
📍 Hyderabad