CENTER OF EXPERTISE COE SPECIALIST

We are looking for a Center of Expertise CoE Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot:
- Location: Bengaluru, Karnataka, India
- Type of Contract: Permanent
- Grade: Band 2
- Type of work: Hybrid
- Work Language: Fluent Business English

The Role:

In this position, the successful candidate will be responsible for managing and resolving incidents and requests, ensuring minimal disruption to business operations. This role requires strong analytical skills, attention to detail, and the ability to work under pressure. The CoE Specialist (Center of Expertise) will play a crucial role in maintaining the stability and reliability of our IS/IT setting, while also driving continuous improvement initiatives to enhance our incident management processes.

This position will be involved on the resolution of standard incidents and requests,



but also during Critical and Major Incidents. The CoE Specialist must have a high level of knowledge for all the solutions in our Digital Tech landscape, as she/he will act as the go-to-person for markets and other analysts (CoS and CoC) when additional support is needed. She/He will be the liaising with the third level of support and the developers when needed, but minimizing the escalation to third level as much as possible.

In This Role, You Will:
- Ensure IT systems availability: Monitor and respond to incidents in a timely manner.
- Minimize disruptions in IT systems landscape: Analyze and diagnose incidents to identify root causes.
- Ensure on-time resolution for any incident or request: Collaborate with other teams to resolve incidents and implement solutions.
- Maintain accurate documentation and knowledge articles: Document incidents, resolutions, and any necessary follow-up actions.
- Lead and organize necessar

📌 CoE Specialist (India)
🏢 Nestlé
📍 India