The GDC HR Ops team are a critical part of ERM’s global people operating model. This team works with HR Operations teams to deliver HR transactions and people administration services which support employees and managers throughout the employment lifecycle.
The HR Ops team delivers transactional support which encompasses all areas of HR administration from hire to alumni including : onboarding, contractual amendments, perks, payroll, and compliance activities. They respond to people process and policies queries, ensure people data is accurate and well maintained, and that a timely and professional service is provided to support the business.
This role is a GDC HR Administrator role, who will provide high-quality HR support to ERM employee and line managers.
Key Accountabilities & Responsibilities
The key responsibilities of this role will include but are not limited to:
- Working as part of GDC HR Ops team to provide full HR administrative support to ERMers and Line Managers
- Using our ticketing system to resolve incoming queries promptly,
using knowledge assets and professional skills to resolve queries.
- Assist in the hiring process including generating contracts, offers, changes of assignment letters; and conducting pre-employment checks
- Assist in the onboarding process; trigger new hire journeys and pre employment data collection and coordinate probationary periods
- Process employee transaction changes in Workday, securing approvals and communicating relevant information of hires, terminations, and changes to payroll, benefits, HR Business Advisors, and managers.
- Coordinate HR processes e.g., absence management, family leave, etc.
- Produce correspondence emails, letters, and contractual documentation as and when required.
- Receive and respond to requests and questions via phone, email and TEAMS in accurate, timely and highly customer service-oriented fashion. Resolve issues and if needed, appropriately escalate or routes requests from employees to
📌 HR Admin Associate (New Delhi)
🏢 Erm
📍 New Delhi