Experience: 3+ Years
Location: Gurgaon (Mandatory)
CTC: 12–14 LPA
Employment Type: Full-Time | In office
Role Overview
We are looking for a BMC Remedy L2 Support Engineer with strong hands-on experience in BMC Remedy/Helix ITSM administration, configuration, and operational support. The ideal candidate can independently manage day-to-day Remedy operations, troubleshoot complex application issues, and coordinate across L3 teams and business stakeholders.
Key Responsibilities
- Perform L2 operational support activities for the BMC Remedy application on a day-to-day basis
- Execute configuration, administration, and customization activities within Remedy ITSM modules
- Troubleshoot application issues and perform detailed log analysis to identify root causes
- Conduct System Integration Testing (SIT) for new integrations and enhancements
- Understand business requirements and implement advanced configurations to meet operational needs
- Create and maintain Knowledge Base articles and Standard Operating Procedures for routine activities
- Provide 24x7 operational support including on-call and weekend availability as required
- Coordinate with the product vendor for resolution of product-related issues
- Coordinate with L3 support teams and business users for incident, problem, and change management activities
Required Skills and Experience
- Minimum 3 years of hands-on experience in Technical Operations and L2 Support for BMC Remedy ITSM Suite
- Hands-on experience with Remedy configuration, administration, web services, and REST API integrations
- Strong understanding of ITIL concepts with practical experience on BMC Remedy/Helix ITSM version 20.x or later
- Solid knowledge of AR System Administration, ITSM fundamentals, and Remedy core modules
- Experience with configuration and customization of Remedy ITSM modules
- Experience integrating fault management tools with Remedy
- Ability to quickly unders
📌 BMC RemedySupport Engineer (Gurugram)
🏢 SAM MANPOWER AND CAREER SERVICES
📍 Gurugram
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