ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

We are seeking an enthusiastic, personable, and qualified Senior Network Operation Center Engineer (Network Monitoring) to join our amazing team In this role, you will be part of the Network Services Team (NOC) that provides 24x7 monitoring, operations, and support services.

The Senior NOC Engineer – Network Monitoring will provide monitoring and troubleshooting of network infrastructure devices for global customers,



supporting LAN/WAN/Firewalls /SD-WAN environments. While responding to Level 1 and 2 service tickets, you will work closely with the team to address complex network problems escalated by NOC engineers. You will be responsible for escalating issues to next-level support and engaging third-party vendors for any network or connectivity impairments.

This is an onsite role.

What you will do:
- Resolve level 1 and 2 network support cases, incidents, and work orders associated with routing, switching, WAN, SD-WAN and firewall environments following ECI defined SLAs.
- Set client expectations appropriately throughout the troubleshooting process, ensuring transparent communication.
- Resolve incidents and requests from centralized monitoring systems related to, but not limited to the following:
- Alarm validation and alert correlation
- Routing protocol (BGP, OSPF, EIGRP) and switching issues (VLAN, STP)
- WAN/

📌 Senior Network Operations Center Engineer (Bengaluru)
🏢 ECI
📍 Bengaluru