At Lytx, the employee technology experience is mission-critical. Our Support Specialists ensure that experience is reliable, secure, and friendly - so teams can do their best work every day. You’ll grow your technical depth while practicing disciplined service management and polished customer care in a fast-moving environment.

Position Overview
The Support Specialist IV role represents an advanced level within the support career path, requiring both deep technical expertise and strong operational ownership. In this role, you will take full accountability for resolving complex, high-impact issues end-to-end, ensuring minimal disruption to business operations and a high standard of user experience. This is an onsite role based in the Lytx Bangalore offices, requiring flexibility to work from both office locations - Workshaala and Bhive.

What You’ll Do
- Deliver onsite support for end-user devices, operating systems, and collaboration tools (Windows, macOS, Microsoft 365, Teams/Zoom, iOS/Android).
- Troubleshoot complex incidents independently, ensuring timely,



high-quality resolution or clean, well-documented escalation.
- Prioritize effectively across multiple channels and SLAs; maintain robust ticket hygiene in the ITSM platform.
- Provide clear, proactive communication with requesters and stakeholders; set expectations and follow through to closure.
- Lead small continuous-improvement efforts such as KB clean-ups, intake refinements, or workflow streamlining.
- Support asset lifecycle activities—imaging, setup, swaps/loaners, shipping/receiving, and inventory hygiene.
- Demonstrate expertise in one or more domains (e.g., Intune/Jamf, collaboration tooling, conferencing/AV).
- Model professionalism: maintain a clean, organized bench and welcoming, audit-ready front-desk area.
- Uphold IT security practices and company policies (MFA/SSO, acceptable use, access controls).

What You Need
- Experience: 4+ years in IT end-user or desktop support, including both Windows

📌 Support Specialist IV (Bengaluru)
🏢 Lytx
📍 Bengaluru