Sales Force - BA The associate should follow Singapore's timings and holiday calendar.
Responsibilities
● Document down business processes using various models (e.g. VSM, BPM, etc.) to help identify wastage and/or process pain points.
● Work closely with all stakeholders to re-engineer and optimise Shop Back’s business processes with different business tools such as Salesforce, Jira, Slack, and more.
● Drive internal product roadmaps (e.g. Salesforce), balancing the business needs of different teams.
● Design scalable solutions that allow us to extend solutions with agility to recent business units and markets.
● Work closely with product and engineering teams to integrate business solutions with our proprietary backend systems.
● Train users and drive adoption.
● Support stakeholders to monitor business metrics through the creation of reports and
dashboards




● Support and coach junior team members to guide them towards team objectives
What we look for in you
● Strong analytical, problem-solving, communication and decision-making skills.
● Patient, ability to listen and understand stakeholder concerns.
● Problem solver, ability to break down a business use case into a series of actionable
steps.
● Solution focused. For a single set of requirements, there could be several solutions.
The Business Process Lead should narrow down the solutions keeping in mind the
business goals, user experience and company priorities.
● Project management skills to manage pipeline, deadlines, prioritisation and process.
● Desire to learn new technologies and tools.
● Optional: Salesforce Certification will be a bonus

📌 Sales Force_Tanvi_CodersBrain (Delhi)
🏢 Coders Brain Technology
📍 Delhi