Join our Team

About this opportunity:

Join us as an IT Infrastructure Engineer at Ericsson and contribute to the flawless delivery of our top-tier IT services. As part of the IT Infrastructure Operations India team, you'll ensure to provide support on Incidents, Problem resolutions and technical operations/deployments on remote access solution technologies & Products such as Firewalls hosting Remote access module/VPNs, Citrix Load Balancers and Desktop virtualization, Network connectivity using Routers, Switches, Cloud infra, etc.

What you will do:

• Design solutions keeping in view of the Functional as well as the security requirements thereby meeting compliance as per Security Policy.
• Arranging scheduled upgrades and updating equipment to the latest firmware releases along with monitoring to maximize Network/Device performance.
• Investigating faults in the network by handling Incidents (P1 through P4) and provide the resolution within the SLAs
• Close collaboration with Product vendors like Pulse Secure, Palo Alto, Citrix. etc. to discuss on ongoing issues, RMAs, recent releases, etc.



and take required actions.
• Reporting network status to the key stakeholders
• Must be a self-starter and able to work with a minimum of supervision
• Able to maintain a positive and cooperative attitude in stressful situations

The skills you bring:

• Education - Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Experience - Minimum 10 years
• Strong Technical Skills on L2 and L3 Remote access solutions.
• Hands on experience in Design, Deployment/Implementation and troubleshooting of Global Protect, Palo Alto, Citrix NetScaler, and Xen App Desktop, Cloudflare access (ZTNA), WARP, Zero Trust Technologies.
• Good understanding on Cloud Platforms like AWS, Azure and Citrix Cloud.
• Worked in Agile/DevOps ways of working and understand ISMS Controls Implementation
• Understanding on bringing the Automation ideas in the ways of working.
• Understand ITIL i

📌 ICT Specialist (India)
🏢 Ericsson
📍 India