Role Overview

The Senior Manager – IT Infrastructure Operations is a management role that combines Infrastructure Advisory Service with the design, implementation, and management of Infrastructure Operations.

The role works with business stakeholders, customers, Service Owners, Solution Architects, Engineering, Security, Operations teams, and Service Providers to understand business requirements, shape infrastructure solutions, support adoption, and ensure reliable service delivery.

The role manages infrastructure operations across cloud, datacenter, network, and infrastructure platform services, with focus on service availability, operational readiness, service quality, automation, risk control, compliance, and continuous improvement.

Key Responsibilities

Infrastructure Advisory Service
- Advise customers and stakeholders on infrastructure services, capabilities, options, and fit-for-purpose solution choices.
- Collect and understand business requirements, then translate them into technical requirements, service plans, solution options, and measurable outcomes.




- Support customer engagement through discovery, solutioning, migration planning, onboarding, adoption, service reviews, and success measurement.
- Work with Solution Architects, Engineering teams, Service Owners, and Service Providers to shape secure, scalable, and practical infrastructure solutions.
- Track customer satisfaction, adoption progress, service outcomes, improvement needs, and value realization.

Infrastructure Operations Design and Implementation
- Design and implement infrastructure operations processes, support models, monitoring practices, runbooks, escalation paths, and operational readiness controls.
- Coordinate implementation of operations capabilities across cloud, datacenter, network, and infrastructure platforms.
- Ensure current and changed infrastructure services are ready for production support before handover.
- Define service acceptance criteria, operational procedures, support

📌 Senior Manager (Chennai)
🏢 Assa Abloy
📍 Chennai