Join our Team as a Disconnections Administrator

Location: Gurgaon
Hours: UK Shift

About the role:
Are you detail-oriented and passionate about providing first-class customer service?
As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.
This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.
Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.

What makes you a outstanding fit:
- Previous experience in an administrative role, preferably within telecommunications
- Keen attention to detail and excellent problem-solving skills
- Strong organisational abilities and time-management skills
- Effective written and verbal communication skills
- Proficiency in Microsoft Office and customer relationship management software




- Ability to work independently as well as collaboratively in a team environment
- Customer-centric approach and results-oriented mindset
- Adaptability and capability to work under pressure in a fast-paced environment

Key responsibilities:
- Process and manage customer disconnection requests accurately and promptly
- Liaise with internal teams to ensure seamless customer transitions
- Maintain up-to-date and accurate records of disconnection activities
- Respond to customer queries and resolve any issues related to disconnections
- Collaborate with billing and sales teams to ensure alignment in customer accounts
- Analyse disconnection data to identify trends and suggest improvement areas
- Ensure compliance with company policies and regulatory requirements
- Contribute to the continuous improvement of disconnection processes

Perks for our People:
? Holidays: 18 days of annual leave (including 6 UK

📌 Disconnections Administrator (Gurugram)
🏢 Onecom
📍 Gurugram