Job Title: ServiceNow OMT

Company Overview:

Cortex Consultants is a forward-thinking consulting firm dedicated to delivering creative solutions and unparalleled support to our clients. With a focus on technology integration and business optimization, we aim to empower organizations to achieve their full potential. Our team is driven by a culture of collaboration, excellence, and continuous improvement. We believe in nurturing talent and fostering an environment where creativity and innovation thrive. As a key player in the IT service management space, we are looking for a ServiceNow OMT to join our enthusiastic team.

Role Responsibilities:
- Manage day-to-day operations of the ServiceNow platform.
- Provide technical support for incidents and service requests related to ServiceNow.
- Collaborate with cross-functional teams to identify and resolve system issues.
- Implement and maintain ITIL processes within the ServiceNow environment.
- Develop and enhance workflows and automation processes using ServiceNow.




- Monitor system performance and take proactive measures to improve efficiency.
- Conduct root cause analysis for incidents and develop solutions to prevent recurrence.
- Assist in the development of dashboards and reports to track operational metrics.
- Train end-users on ServiceNow functionalities and best practices.
- Manage change requests in accordance with established change management processes.
- Document system configurations, processes, and procedures.
- Stay current with updates and new features of the ServiceNow platform.
- Participate in system upgrades, enhancements, and maintenance activities.
- Support integration of ServiceNow with other IT systems.
- Provide input for service improvements and suggest best practices.
- Maintain security compliance and data integrity standards.

Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3+ years of experience working with ServiceNow.
- Strong underst

📌 ServiceNow OMT (Chennai)
🏢 Cortex Consultants
📍 Chennai