Senior Product Manager - Unified Telephony, India, Remote
Location: India | 100% Remote
About the role: We are seeking a Senior Product Manager - Unified Telephony to lead the evolution of our Office Phone + Contact Center (CCaaS) platform into a single, cloud-native communication system. This role is critical in building a next-generation Unified Telephony Platform that seamlessly connects Contact Center (CCaaS) and Office Phone systems into a single, intelligent, AI-powered communications layer.
Role & Responsibilities:
- Product Strategy & Roadmap: Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
- Telephony Platform Ownership: Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
- Architecture & Execution: Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
- Unified Routing Experience:
Enable seamless call flows between contact center queues and direct office users (extension-based dialing)
- Customer & Market Insights: Work closely with customers, sales, and support to identify gaps and drive product improvements
- Go-to-Market: Support positioning, packaging, and pricing against UCaaS/CCaaS competitors
- Uptime Focus: Define KPIs (call quality, latency, uptime) and continuously optimize product performance
Qualifications:
- Experience: 6+ years of product management experience, with at least 5+ years focusing on UCaaS and CCaaS solutions in B2B SaaS or financial services
- Industry Knowledge: Solid understanding of IP PBX, VoIP, SIP, PSTN, cloud communications, and cloud contact center technologies.
- Technical Acumen: Ability to work closely with engineering teams, understanding APIs, integrations, and cloud and PBX-based telecom architectures.
- Agility & Leadership: Proven experience in working with complex, scalable systems wit
📌 Senior Product Manager (India)
🏢 Eltropy
📍 India