Job Description:

Key Responsibilities

Store Operations & Sales Management for Franchise of Tanishq
- Monitor daily individual sales performance against assigned targets and implement corrective actions to achieve business objectives.
- Manage inventory by placing stock indents through the Symphony system and ensure optimum stock availability.
- Ensure adequate stock replenishment on the sales floor based on customer demand and sales trends.
- Supervise outbound customer engagement activities, including cold calling of prospective customers, to ensure quality interactions and lead conversion.
- Drive the implementation of the Golden Harvest Scheme (GHS) and ensure the sales team effectively educates customers about its perks.
- Organize and coordinate customer engagement programs such as birthdays, anniversaries, dormant customer activation, and GHS awareness campaigns to enhance customer participation and loyalty.
- Ensure old gold purchases are conducted in compliance with company policies and perform daily stock reconciliation.




- Support the implementation of Lean Retail principles to improve operational efficiency and productivity.

Team Management & Compliance
- Ensure adherence to company policies, Code of Conduct, attendance, dress code, confidentiality, and other operational guidelines.
- Address employee concerns and serve as the first point of contact for administrative issues.
- Conduct joint performance review discussions with the Store Manager and provide coaching to improve team performance.
- Monitor Retail Sales Officers (RSOs) during customer interactions, assist in closing high-value sales, and provide support in complex customer situations.

Customer Experience & Feedback
- Gather and communicate customer feedback to Retail Operations, Merchandising, and other corporate teams to improve products, services, and overall customer satisfaction.
- Ensure prompt resolution of customer concerns while maintaining high service standards.

Incentive Man

📌 Floor Manager based at Tanishq Bangalore (Bengaluru)
🏢 Talent Leads Consultants
📍 Bengaluru