Job Description:

Key Accountabilities:
- Customer Complaint Handling: Investigate and resolve customer complaints through root cause analysis (RCA) and corrective actions.
- Supplier Quality Assurance: Conduct supplier audits, establish quality control measures for raw & packaging materials, and ensure consistency.
- Audit & Compliance: Lead internal audits of Perfumer Lab, QC, and Production, ensuring effective CAPA implementation.
- Process Improvement: Collaborate with Production, R&D;, and Supply Chain to enhance QC measures and product quality.
- Documentation & Reporting: Ensure timely submission of COA & TDS, review existing specs, and align with industry benchmarks.
- Training & Development: Conduct training on quality standards, regulatory compliance, and best practices.
- Risk Management: Identify quality risks and implement proactive mitigation strategies.
- Cross-functional Collaboration: Stakeholder management, Work with R&D;, Production, and Sales to align quality initiatives with business goals.
- Team management

Prerequisites:




- Educational Qualification: Master Degree in Chemistry, Food Tech, or Chemical Engineering.
- Experience: 8-12 years in Quality Assurance (FMCG or Fragrance will be given preference, Flavours, Aroma chemicals).
- Regulatory Expertise: Robust knowledge of ISO, IFRA, REACH, GMP, HACCP & audits (customer, ISO, supplier).
- Technical Skills: Root cause analysis, CAPA, risk management, and analytical techniques (GC, GC-MS).
- Leadership & Tools: Leadership skills, Excellent communication, Stakeholder Management, Team Management, problem-solving, cross-functional teamwork, and ERP/MS Office proficiency

Key Competencies Requirements:
- Customer focus
- Out of box thinking
- Research oriented mindset
- Analytical Ability
- Process orientation
- Auditing skills
- Excellent Verbal & written Communication
- Team management
- Stakeholder management

📌 Manager - Corporate Quality Assurance (CQA) (Mumbai)
🏢 Mancraft Consulting
📍 Mumbai