Role & Responsibilities:
- Supervise and lead a group of associates to meet all SLAs relatives to all functions in the department.
- Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes.
- Monitor work allocation, pipeline management daily across all processes managed.
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
- Provide recommendations for strategies and process improvements to add value to teams and clients.
- Coordinate with other internal support teams to ensure seamless production by the operations team.
- Responsible for team Attendance and team retention.
- To ensure the team follows adherence requirements
- Identify talent and mentor next level leaders.
- Create and Manage SOP for all processes handled along with periodic updates.

Educational/Professional Qualifications:
1. Graduate degree or equivalent of (10+2+3) year of education.
Required Skills:




- Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific.
- Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance.
- Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines.
- Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO recent file setup.
- Ability to handle multiple Shared mailboxes for clients and other vendors, agent should be able to read and understand recorded mortgage deeds verify the same with PM rails where attorneys update the information
- Should be well versed with US loan mortgage documents like delinquent letters, escrow analysis, title policies, Note, ect.
- Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation.
- Strong analytical, l

📌 Team Leader, US Mortgage Claims (Bengaluru)
🏢 First Source
📍 Bengaluru