Software update of PCE and VENs.
Manage life cycle of the product (end of support, compatibility...)
Manage safety rules and Reporting
Reviews / control of the rules implemented by the business
Manage capacity management
Managing support (L1, L2, L3 requests, incidents and changes), administration
Analysis of console alerts
Activating/deactivating specific rules
Monitoring and analysis of PCE alerts on the console
Monitoring VENs
Ensure continuity and recovery of the IT PCE service
Helping with Trouble shooting/alerts, malfunctions and support for the use of the solution/ end users
Act on alerts received through tickets or monitoring tools.
Positive Troubleshooting of Illumio related components on Windows and Unix servers.
Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations.




Responsible for handling Incident and Request Management.
Participate in Change and Problem Management
Provide required inputs to stakeholders involved in case of critical incidents like outages.
Raise change requests where required.
Implement Standard and minor changes.
Ensure ITIL compliance for all incidents and service calls
Ensure KPI compliance for all incidents and service calls
Adhere to documented notification and escalation process
Communicate to the customer while responding to a case and after resolution of the case.
Participate in regular reviews with the team
Update daily reports and checklists as defined.
Create and update documentation
To be proactive and have an Agile mindset to manage and execute Agile Scrum activities.

📌 Illumio - Cyber Sec Professional (Warangal)
🏢 Euclid Innovations Private
📍 Warangal