This is a current position against budget approved manpower against replacement of Regional Manager SVC.

Responsible for TAT, Customer Satisfaction & Dealer Satisfaction, Service Network, Manpower appointment within North & East state.
This role will include the accountability & ownership of overall After sale service performance of North & East regions
This position will reports to HOD Service

Roles and Responsibilities:
JOB DESCRIPTION

As Zonal Service Head, he would be responsible for the following activities:

Call resolution with in SLA
Monitoring of State service Heads & ASMs
Monitoring of UIL/TL Technicians
Quality feedback to HO
Resolution of critical complaints in product
Interlocak with all dealers & distributors along with sales team at Head office.

DELIVERABLES:
Response time (TAT)
Daily Reports
Consumer cases
Review & Recovery of OD amount to avoid the NI Case
Trade Partners & ASC’s visit as per schedule

📌 Zonal Service Head- South (Gurugram)
🏢 USHA International
📍 Gurugram