Ready to strengthen UK customers’ digital journeys through resilient technology operations?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of chance, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Role
As Head of Technology Operations and Site Reliability Engineering (SRE) you’ll set the operating model for how UK Technology runs, recovers and continuously improves critical services. This role brings together service management, SRE, production support, operational resilience and risk and controls governance into a consistent approach across UK Tech value streams. The focus is on protecting and improving the everyday experience of UK customers and colleagues through stronger stability, recovery and reliability across technology services and digital journeys. Success looks like clearer accountability and decision rights, earlier visibility of service impact and measurably faster recovery when incidents occur.



You’ll shape standards and shared tooling while keeping ownership close to product and engineering teams within strengthened guardrails. The remit spans the UK and India with a function of c. 20 FTE direct and 80 FTE indirect.
What you'll be doing
Integrate UK Tech Operations and SRE into a consistent operating model across value streams and services
Protect customer and colleague experience by strengthening recovery, resilience, stability and reliability across services and journeys
Establish standardised service management and production support frameworks including incident, problem, change and IT service ownership practices
Own SRE governance by defining principles, accountability, responsibility and decision rights across UK Tech services
Set availability, stability and reliability outcomes including SLIs/SLOs, reliability targets and continuous service improvement
Embed observability-led

📌 Head of Technology Operations (Hyderabad)
🏢 HSBC
📍 Hyderabad