Summary

Position Summary

Specialist Executive Manager, Technical Project and Program Management

This position supports the DTTL CoRe USI Operational Excellence Leader (located within DTTL Global) to drive continuous process improvement and deliver Y-o-Y productivity while ensuring ‘best-in-class’ client experience across Service Areas.

The position is for a Lean Six Sigma Black Belt Certified qualified who is aspiring to work on establishing a culture of continuous improvement, diagnose end-to-end value chains and mentor high impact projects to optimize processes, benchmark key metrics, drive improvements, and implement a robust quality framework to generate value and drive efficiency across service lines.

Work you'll do

As a Specialist Executive Manager, Technical Project and Program Management on the Core Operations team, you will be responsible for:

Diagnose processes and sub-processes across service areas to identify opportunities to eliminate redundancies, simplify process flows, standardize activities, digitize work, and reduce variation.
Define, benchmark,



measure, report, and improve operational metrics including cycle time, resolution time, first pass yield, first touch time, accuracy, and customer satisfaction.
Mentor green belt projects and coach resources on black belt projects to build continuous improvement capability across the organization.
Conduct trainings and workshops on Lean, Six Sigma, Agile, Design Thinking, total quality management, value stream mapping, failure mode and effects analysis, Kaizen, and root cause analysis.
Partner with change management, PMO, and service line stakeholders to establish governance, track progress, escalate gaps, and advance the operational excellence roadmap.

The team

Core operations team supports strategic transformation and operational excellence priorities across the organization. The team works closely with business and functional leaders to improve processes, strengthen governance, and enable sca

📌 Specialist Executive Manager, Technical Project and Program Management- Hyderabad
🏢 Deloitte
📍 Hyderabad