Responsibilities & Key Deliverables
- Customer satisfactionStrive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment
- Market ShareSet Target for area office market share gain
- Create winning strategies against competition
- Review performance, identify root cause and initiate corrective actions
- Plan for sales for N+2 month
- PBIT Optimise zonal incentive scheme
- Utilize of zonal marketing budgets effectively
- Ensure optimum debtor no of days for the zone
- Dealer ManagementEnsure dealer motivation and engagement
- Sustain Dealer principal relationship
- Align policies wrt manpower, funds and infra
- Expansion of channelSet Up Adequate Primary and secondary Channel Touch Points
- Recent Dealer identification
- Take counter actions against Non performing dealer's
- Customer satisfactionStrive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segmentDot Networking and stakeholder managementSynergise with network partners MMFSL,SBI, MIBL, MFCWL etc Build and sustain relationship with influencers in govt depts and key accounts




- Preferred Industries
- Consumer FMCG / Food
- Automotive Industry

Education Qualification
- MBA; Masters Dip
- In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt
- General Experience
- Core Automotive Sales/ FMCG sales, Experience of 15-20 years
- Critical Experience
- Experience of managing a region being regional sales head for at least 3-4 years
- System Generated Core Skills
- Change Management
- Relationship Management
- Dealer Management
- Financial Management
- Market Acumen
- Industry Analysis
- Regulatory Compliance
- Market Intelligence
- Performance Management
- Project Management
- Project Planning & Execution
- Risk Analysis
- Customer Satisfaction
- Understanding Customer Needs
- Lead Generation
- Enquiry Management
- Channel Development
- Service Initiatives & Campaigns
- Service Business Planning
- Market Share Analysis
- Root

📌 Growth Manager (Kolkata)
🏢 Mahindra Finance
📍 Kolkata