Essential Functions:
Supervisory role and escalation resource for level I - II Engineers. Responsible for oversight of Modern Workplace queue and ensuring team adheres to SLA agreements with client. Provide support as needed and Maintain queue of trouble tickets - resolve trouble tickets forwarded/escalated by first and second level support groups; responsible for timely and effective closure of hardware and software issues Research and troubleshoot escalated issues from first and second level support groups; this involves testing software configurations in lab setting; examples would include systems not working properly or software the company is evaluating for production purposes Microsoft 365 troubleshooting, management, and support Maintenance and Support of the M365 platform and the capabilities provided by the applications and services that make up the suite. Such as Azure AD, email messaging, calendaring, contact management and other collaboration toolsets including SharePoint Online, Microsoft Teams, and OneDrive.



Managing relationships with technologies that extend these core capabilities. Such as external mail delivery, filtering, anti-spam, multi-factor authentication, and conditional access. Health management of Microsoft O365 and Intune cloud and hybrid services M365 security and compliance, M365 dependent infrastructure management, end point management Mobile device deployment and management Desktop - endpoint configuration deployment and management Special projects and any other related task as requested by Manager
Education:
Four years of College resulting in a Bachelors Degree or equivalent
Certifications, Accreditations, Licenses:
BSc in Computer Science or related discipline, or 2-3 year Technologist Diploma or equivalent Combination of certifications with the following technologies would be an asset, at least 2 from this list required: Microsoft MCSE Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Voice

📌 Modern Workplace Engineer III (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai