Key Deliverables :
- Design and optimize end-to-end customer journeys from onboarding to renewal.
- Facilitate cross-functional workshops to identify service pain points and improvements.
- Conduct qualitative and quantitative research to drive customer-centric innovation.
- Develop and visualize current and future-state service blueprints and journey maps.
Role Responsibilities :
- Collaborate with UX, Product, Sales, and Customer Success teams.
- Translate user insights into actionable service enhancements.
- Advocate for a customer-first approach across organizational silos.
- Communicate findings and strategies clearly through storytelling and visualization.
📌 Senior Service Designer (Pune)
🏢 DNV
📍 Pune