Role Responsibilities
- Act as first-level support for customer inquiries via phone, chat, and web
- Resolve customer complaints and document interactions accurately
- Maintain and update ERP and CRM systems with customer data
- Collaborate with cross-functional teams and escalate issues as needed
Key Deliverables
- Ensure prompt and skilled resolution of customer issues
- Conduct or support customer training and knowledge
📌 Customer Care Agent (Pune)
🏢 DNV
📍 Pune
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