Job Title: Training Manager

Location: Vashi, Navi Mumbai

Working Mode: Work from Office

Company: Grexa AI Pvt Ltd

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

About The Role

We are looking for a passionate Training Manager to build and develop high-performing customer-facing teams. The role involves training client-facing employees on Grexa’s internal and customer-facing software,



business processes and objection handling.The goal is to equip teams to deliver an exceptional customer experience while driving product adoption, account growth, renewals, and retention.

The ideal candidate should have experience in software training, software sales, or IT support, along with a solid passion for coaching and developing people.

Key Responsibilities

Conduct new hire training, covering products, customer lifecycle, internal processes, and tools.
Deliver training on customer relationship management, product adoption, renewals, upselling, cross-selling, and account expansion.
Facilitate mock customer interactions, role plays, and case studies based on real business scenarios.
Partner with leaders, product managers and Quality teams to identify re-training items, performance gaps and implement targeted learning interventions.
Conduct refresher programs whenever new features, products, or pro

📌 Training Manager (Navi Mumbai)
🏢 Grexa AI
📍 Navi Mumbai