Zaelab is seeking a ServiceNow Configuration Engineer to join our growing ServiceNow practice. This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.
Because our work sits at the intersection of ServiceNow and complex commerce ecosystems, we are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.
Your Responsibilities
Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processes
Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities
Support implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM),
and related products
Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutions
Configure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems
Participate in requirements gathering, solution design, testing, deployment, and production support activities
Troubleshoot and resolve configuration issues while following ServiceNow best practices and governance standards
Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities
Create and maintain technical documentation for configurations, integrations, and processes
Requirements
3+ years of hands-on ServiceNow configuration or development experience
Robust experience with Flow Designer, workflows, business rules, client scripts, UI policie
📌 ServiceNow Configuration Engineer (India)
🏢 Zaelab
📍 India