“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity
Duties And Responsibilities
Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre.3)Data Management & Vendor management.4)Managing growth and profitability of Personal Loan &Telebinding; Channel in PLCS5)COA management 6)Conceptualize and develop promotional campaigns for all the channels7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to achieve required productivity9)Initiate and lead various process enhancement and system development projects for both the channels10)Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost11)Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee – Call Centre teams productivity
Compliance
Required Qualifications And Experience
Responsible for sales activities through call-center for Banking / non-banking products 2)Campaign management for call-centre.3)Data Management & Vendor management.4)Managing growth and profitability of Personal Loan &Telebinding; Channel in PLCS5)COA management 6)Conceptualize and develop promotional campaigns for all the channels7)Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.8)Measure productivity and implement training measures to bridge the gap to achieve required productivity9)Initiate and lead various process en