Location: Delhi NCR
Function: Technology & Operations

Role Summary

You’re the owner of all internal systems. Your job is to make every team faster, more accurate, and more accountable by deploying smart tech, fixing broken processes, and integrating data across the business. If a workflow is slow, manual, or inconsistent, you’re expected to automate it, rebuild it, or kill it.

Key Responsibilities
1. Core Systems Ownership

Lead end-to-end management of ERP (Dynamics Business Central), WMS, Retail tools, and all internal operational systems.
Drive enhancements, integrations, automations, and cross-team adoption.
Ensure system configurations, roles, and workflows match business realities, not the other way around.

2. Automation & Workflow Optimization

Build and deploy PowerApps / Power Automate workflows to eliminate manual tasks across finance, supply chain, retail, and ecommerce ops.
Identify broken processes and redesign them using technology.
Standardize data flow between systems so people stop working off Excel dumps.

3. Integration & Middleware Management





Architect and manage integrations using middleware / iPaaS platforms (Zapier, Make, Boomi, or custom APIs).
Build reliable syncs across ERP, WMS, ecommerce channels, logistics platforms, CRM, BI dashboards, etc.
Own data accuracy and SLAs for all system-to-system communication.

4. Data Infrastructure

Ensure the company’s data is structured, hosted, and governed properly.
Manage cloud environments (Azure, AWS) for databases, micro-apps, and internal tools.
Create secure data pipelines for analytics, reporting, automation, and cross-system visibility.

5. Cross-Functional Impact

Work closely with finance, supply chain, ecommerce, retail, HR, and marketing to translate operational pain points into digital solutions.
Train users, enforce adoption, and ensure systems are actually used the right way.
Build dashboards and real-time monitoring for ops, inventory, and system performance.

6. Project Execution

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