Job Description – Telecaller

Department: Admissions / Marketing

Reporting To: Admissions Manager / Head – Admissions

Job Purpose

The Telecaller – Admissions is responsible for engaging prospective students through outbound and inbound calls, providing accurate information about programs offered at AIMS Institutes, and converting leads into successful admissions. The role plays a key part in achieving institutional enrollment targets.

Key Responsibilities

Make outbound calls to prospective students generated through campaigns, website inquiries, walk-ins, and other sources
Handle inbound admission inquiries professionally and promptly
Provide detailed information about courses, eligibility criteria, fee structure, scholarships, and admission procedures
Counsel students and parents to help them choose suitable programs
Follow up regularly with leads to ensure conversion into applications and admissions
Maintain and update lead data in CRM systems accurately
Schedule campus visits, counseling sessions, and admission interactions




Coordinate with the admissions and academic teams for smooth onboarding of students
Achieve daily, weekly, and monthly call and conversion targets
Maintain proper call records and prepare reports as required
Ensure a positive and skilled representation of AIMS Institutes at all times

Key Skills & Competencies

Excellent communication skills (English + regional languages preferred)
Strong convincing and negotiation abilities
Good listening and interpersonal skills
Customer-centric approach with a positive attitude
Ability to handle pressure and meet targets
Basic computer knowledge (MS Office, CRM tools)
Time management and follow-up skills

Qualification & Experience

Qualification: Any Graduate (preferred)
Experience:
0–2 years in telecalling / customer service / admissions (Freshers can apply)
Experience in education sector is an added advantage
Key Performance Indicators (KPIs)

Number of calls made per day
Lead conversion ratio

📌 Telecaller (Bengaluru)
🏢 AIMS Institutes
📍 Bengaluru