Role: Service Desk
Location: Mumbai - Powai
Exp: 3-8 yrs
Mode of interview : walkin drive on saturday (01Aug-26) in person (F2F)
Must Have Skills:
Service Desk Operations & ITSM (ServiceNow)
Hands‑on experience using ServiceNow ITSM for logging, categorizing, prioritizing, and resolving incidents and service requests in line with ITIL best practices.
Incident & Request Management (L1 / L1.5)
Solid understanding of the incident and service request lifecycle, including first‑level troubleshooting, resolution, and structured escalation to L2/L3 teams.
End User Computing Support
Experience supporting Windows OS, laptops/desktops, MS Office / O365, Outlook, Teams, OneDrive, printers, and basic application issues.
Identity & Access Support
Hands‑on experience with Active Directory tasks such as password resets, account unlocks, basic access provisioning, and VPN troubleshooting.
SLA Compliance & Documentation
Proven ability to work in high‑volume environments while meeting SLAs, ensuring accurate ticket updates, proper closure, and knowledge base adherence.
Communication & Customer Handling
Strong verbal and written communication skills with experience