Job Description, Roles & Responsibility

Primary Tasks:
Ensure that all guests are served to the Restaurants standard in the Restaurant / Bar /
Lounge areas.
Display highest standards of hospitality and welcome are demonstrated at all times within
all food and beverage areas.
Takes orders for food and beverages to guests as per the restaurants standards in a friendly,
timely and productive manner.
F&B; SERVER DUTIES AND RESPONSIBILITIES:
Greets guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to upsell.
Take food and beverage orders from the guest on the order taking pads or on the handheld
Point of sale ( POS ) system.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed
Handle guest complaints and report it to the floor supervisor if the issue is un-resolved.




Punch the order on the POS machine and make sure to enter the special requirements made
by the guest while ordering the food. E.g.: No Garlic, less spicy etc, Without egg etc.
Communicate to the guest and aid with their queries.
Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and
guest satisfaction.
Serves food and beverage to the guest as per the course of order.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Properly open and pour wine/alcohol at the tableside.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking skills.

Help other areas of the

📌 Senior Steward (Mumbai)
🏢 the nutcracker
📍 Mumbai