IT HELPDESK TECHNICIAN (FULL-TIME, ON-SITE)

n

What You'll Do
* Serve as a representative of the IT Department by providing exceptional
customer service and ensuring the timely resolution of support requests.
* Provide Level I and Level II technical support in a fast-paced, dynamic
environment.
* Serve as the primary point of contact for end users, supporting hardware,
software, networking, and account-related issues throughout the entire
support lifecycle.
* Troubleshoot and resolve end-user issues efficiently, professionally, and
courteously to maximize productivity for both onsite and remote employees.
* Create and manage user and computer accounts in Active Directory.
* Perform routine and non-routine Active Directory changes following
established approval processes.
* Support and manage Windows, macOS, Linux, iOS, and Android devices using
Mobile Device Management (MDM) solutions.
* Escalate complex or high-priority incidents to the appropriate support teams
and collaborate with escalation teams to drive issues to resolution.




* Perform additional troubleshooting as requested by escalation teams and
provide users with timely status updates.
* Accurately document, track, and verify the resolution of all incidents and
service requests within the ticketing system.
* Follow all IT policies, procedures, and standard operating procedures (SOPs)
when documenting and resolving support requests.
* Adhere to all corporate security policies and applicable ISO standards.
* Configure, deploy, and maintain end-user hardware, including laptops,
desktops, peripherals, and workspace setups for onsite employees.
* Fulfill hardware deployment, replacement, and refresh requests in a timely
manner.
* Continuously learn and adopt current technologies, systems, and IT processes.
* Perform additional duties and participate in projects as assigned by
management.

What You'll Bring

Required Skills

* Excellent customer service, communication, and interpersonal skills.
* Strong documentati

📌 IT Service Desk Help Desk (Pune)
🏢 Parallel Wireless
📍 Pune