Evaluation & Insights Intern, AI Delivery : Blue Machines ·
Bengaluru (WFO)· 3–6 Months · B2B/Enterprise AI/SaaS

The Inflection Point

Voice AI is past the "interesting demo" stage. Enterprises aren't asking whether AI can handle their customer interactions anymore — they're asking why some conversations succeed while others fail.

Understanding that difference is one of the most key challenges in enterprise Voice AI today.

Blue Machines runs production systems handling millions of conversations for India's largest airlines, banks, mutual funds, and retail chains. Not prototypes. Live. At scale.

We are looking for QA Interns who are naturally curious about understanding what happens inside those conversations, identifying why issues occur, and helping teams continuously improve the customer experience.

The Role

This is a hands-on, analytical role at the intersection of Quality Assurance, Operations, Customer Experience, and Conversational AI.

You will work closely with Delivery, Product, and Engineering teams to review customer interactions, identify issues,



perform Root Cause Analysis (RCA), and uncover patterns that impact business outcomes.

This is not a role where success is measured by the number of calls reviewed. Success comes from identifying meaningful insights, recurring trends, and opportunities for improvement that help Blue Machines deliver better outcomes for its customers.

What You'll Own

Call Quality Analysis — Review call recordings and transcripts to identify quality issues, missed objectives, and customer experience gaps.

Root Cause Analysis — Investigate conversation failures using transcripts, recordings, workflows, tool outputs, API logs, and internal systems to understand not just what happened, but why.

Trend Identification — Track recurring issues by frequency, severity, and business impact to uncover patterns and emerging risks across projects.

Funnel Analysis — Analyze customer journeys to identify drop-off points, fricti

📌 Evaluation & Insights Intern, AI Delivery (Bengaluru)
🏢 Blue Machines AI
📍 Bengaluru