Full job description

Job Title: Accounts Receivable & Collections Specialist

Role Summary

The Accounts Receivable & Collections Specialist is responsible for managing the end-to-end AR lifecycle, ensuring timely collections, maintaining accurate financial records, and supporting revenue optimization. The role requires solid analytical skills, experience with reporting and work queues, and the ability to collaborate with internal and external stakeholders to minimize outstanding receivables and improve cash flow.

Key Responsibilities

AR Lifecycle Management

· Manage the complete Accounts Receivable lifecycle from invoicing to cash application.

· Monitor aging reports and ensure timely follow-up on outstanding balances.

· Reconcile accounts and resolve billing discrepancies.

· Process adjustments, credits, and write-offs as per company policy.

· Ensure compliance with financial controls and internal audit standards.

Collections Management

· Execute proactive collection strategies to reduce Days Sales Outstanding (DSO).





· Contact customers regarding overdue payments via phone/email.

· Negotiate payment terms and establish payment plans when necessary.

· Escalate high-risk accounts appropriately.

· Maintain detailed collection notes and follow-up schedules.

Reporting & Work queue Management

· Manage AR work queues and prioritize accounts based on aging and risk.

· Generate daily, weekly, and monthly AR performance reports.

· Track KPIs such as DSO, aging buckets, collection rate, and bad debt.

· Analyse trends and identify improvement opportunities.

· Support management with dashboards and financial insights.

Financial Analytics & Reconciliation

· Perform account reconciliations and variance analysis.

· Support cash forecasting and revenue recognition processes.

· Analyze payment patterns and customer credit risk.

· Identify root causes of delayed payments and recommend corrective actions.

Cross-Functional Collaboration

· Coordinate with Sa

📌 Order to Cash-b (Sector 62)
🏢 cloudfirst
📍 Sector 62