SBI Bank - Chargeback / Card Managements Department (CMD)

Job Title: Chargeback & Dispute Management Executive

Department: SBI CMD

Experience: Minimum 2 Years

Interview: F2F (1 Round Only)

Key Responsibilities:
- Handle card transaction disputes, chargebacks, and transaction-related investigations.
- Resolve customer issues related to debit/credit card transactions.
- Manage dispute cases within defined TATs and ensure accurate documentation.
- Provide support through calls, emails, and chat channels.
- Draft professional emails and communicate effectively with customers and internal teams.
- Maintain records, prepare reports, and perform data analysis using Excel.

Required Skills:
- Minimum 2 years of experience in Chargeback, Dispute Management,



or Card Operations.
- Good understanding of card transaction issue resolution and customer handling.
- Strong proficiency in MS Excel (Pivot Tables, VLOOKUP, data analysis).
- Excellent email drafting and communication skills.
- Experience in customer support through call, email, and chat processes.
- Ability to work in a rapid-paced environment and manage multiple cases efficiently.

Preferred:
- Experience in Banking, Card Operations, or Financial Services domain.
- Knowledge of Visa, Mastercard, RuPay dispute processes.

📌 SBI Bank | Chargeback (Navi Mumbai)
🏢 Aarav Global Products & Services
📍 Navi Mumbai