16 Aug
|
ITC Infotech
|
Pune
Looking for a candidate who has experience in L2 & L3 Service Desk support with robust exp in below skills (Only local candidates who are available for Face to Face Discussion in Pune Office
Active Directory, DHCP, DNS, VPN, Intune
Incident Service Request, Change & Problem Management?
Tools used in Previous Organization ?
Previous Experience
What is DORA Process
How DNS Works
How many calls handle in a day
OS installation & Troubleshooting Windows & MAC
Incident, Service request, Change & Problem (ITIL Framework)
Ticket life cycle
O365 Tools and troubleshooting
📌 Service Desk Specialist (Pune)
🏢 ITC Infotech
📍 Pune