JOB ROLE RESPONSIBILITIES:

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Manages On-Road Performance

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?????????? Works with Operations staff, Outside Service Partners (OSP?s) and service providers/drivers to maximize day-to-day operations and ensure packages are delivered in a safe, timely and skilled manner.

?????????? Completes administrative tasks (i.e. performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the OSP?s and Service Providers/drivers.

?????????? Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.

?????????? Completes required audits during on-job supervision rides to ensure adherence to company policies and procedures.

?????????? Utilizes technology to identify opportunities for performance improvement and risk mitigation.

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Supervises and Develops Others

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?????????? Determines employees? training needs to produce continuous development plans.

?????????? Provides on-going feedback and support to improve performance.





?????????? Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.

?????????? Holds others accountable to established performance levels to achieve individual and group goals.

?????????? Resolves individual and group performance issues in accordance with company?s policies and procedures in a timely manner to motivate and foster teamwork.

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Maintains Operational Performance

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?????????? Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.

?????????? Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.

?????????? Reviews and analyzes work processes and work schedule information (e.g. exception reports, volume delivered/hour, kilome

📌 Senior Executive- Centre Operations (Chandigarh)
🏢 MOVIN
📍 Chandigarh