Field Support Engineer / Field Technician - RVM
Location: Goa, India

About Us:
We are a leading innovator in the reverse vending machine (RVM) space, building
intelligent hardware that combines mechanical engineering, embedded electronics,
and smart software to drive recycling and sustainability. As we scale deployments
across India, we are looking for a skilled Field Support Engineer to ensure reliable
uptime, effective troubleshooting, and a smooth customer experience at client
locations.

Role Summary:
As a Field Support Engineer, you will be responsible for the installation, preventive
maintenance, and technical support of RVM systems across various customer sites.
The role combines hands-on fieldwork with technical troubleshooting (hardware +
software) and requires strong communication to train and support B2B stakeholders.
You will also contribute to process documentation, ticket resolution, and system
feedback loops.

Key Responsibilities:
- Install, commission, and calibrate RVM hardware at client sites (indoor and outdoor environments).




- Perform preventive maintenance and health checks as per SOPs.
- Troubleshoot hardware issues (mechanical faults, sensors, boards) and software-level problems (OS, firmware, connectivity).
- Conduct remote debugging via internal tools, SSH and perform minor firmware flashing as needed.
- Interface with ticketing systems for timely closure and documentation of incidents.
- Coordinate with internal teams (hardware, firmware, product) for escalations and feedback.
- Train end-users and client stakeholders on machine usage and best practices.
- Maintain logs of service visits, issues resolved, and root cause analysis.
- Support client deployments occasionally during non-working hours, if needed.

Required Skills & Experience:
- 3+ years of experience in hardware/software support roles (preferablyfield-based).
- Solid understanding of embedded hardware, Raspberry Pi, and electronics diagnostics.
- Familiarity with Linux comman

📌 Field Technician (North Goa)
🏢 Rapidue Technologies
📍 North Goa