About this role: The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.

What you will do:
- Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time Absence, and Advantages modules, as well as security in Workday and integrated systems
- Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
- Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations
- Run regular audits to ensure data quality and adherence to policies
- Enhance, mature, and maintain procedural documents,



building on existing core operational process guides
- Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
- Support completion and success of complex, specialized processes/transactions such
- Monitor delegation and completion of Workday processes

What you will need:
- Minimum 1-2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting calculated fields, and data auditing.
- Experience in ServiceNow or other ticketing system preferred
- Knowledge of HR business processes.
- Strong Microsoft Excel skills.
- Strong service orientation with a high sense of ownership and accountability.
- Proven ability to work independently and as part of a distribute

📌 HR System Ops Specialist (Gurugram)
🏢 Gartner
📍 Gurugram