Job Description

Position Title:
Proctor/OBA

Department:
Operations

Reports To:
Team Lead

Supervises:
N/A

FLSA Status:
Non-Exempt

Work Location:
In office (E-City) Bangalore

Shift:
Core business hours/extended hours as required to support key deliverables

Position Summary:

The Proctor/OBA is responsible for managing the onboarding cycle for candidates, ensuring a

smooth and secure process for online exams. This role involves assisting candidates with system

checks, verifying identification, guiding them through exam setups, and addressing any issues that

arise. The Proctor/OBA will also document and report on candidate status, handle technical issues,

and provide excellent customer service throughout the process.

Essential Duties and Responsibilities:

The essential duties of the position include the following, and other duties may be assigned:

1.
Manage the end-to-end onboarding cycle for candidates through video, ensuring they are

properly set up for exams.

2.
Assist candidates with system checks and address any issues related to their setup.

3.




Verify and approve valid identification according to client-specific requirements.

4.
Guide candidates through room scans to create an appropriate environment for exams.

5.
Explain and educate candidates about exam rules and requirements set by clients.

6.
Answer candidate questions regarding the onboarding and exam process, providing clear

and accurate information.

7.
Engage with candidates to ensure they are comfortable and prepared for their exams.

8.
Document and report the status of each candidate continuously, including any issues or

concerns.

9.
Escalate any issues or technical problems to the floor leads or technical teams promptly.

10.
Identify and troubleshoot basic technical issues, escalating to the tech team as necessary.

11.
Navigate through different operating systems and browsers, addressing minor issues

effectively.

12.
Utilize scanning and administrative technology proficiently.

📌 Operational Specialist (Bengaluru)
🏢 ExamRoom.AI®
📍 Bengaluru