Title

Regional Manager – Operations Alliance Function

Operations Reports To

Country Manager – Contract Governance & Partner Expansion Location

Region Travel Required

Qualifications & Experience:

Education

Essential: Graduate degree in Logistics, Supply Chain Management, Operations Management, Engineering, or a related discipline.

Preferred: Postgraduate qualification (MBA / PGDM) in Operations, Logistics, or Supply Chain.

Experience

7–10 years of experience in logistics operations, last-mile delivery, outsourced delivery models, or partner/franchise network management.

Strong exposure to parcel delivery, courier, e-commerce, or express logistics environments.

Proven experience managing service quality, SLA governance, and partner performance at a regional scale. Skills & Capabilities:

Core Technical Skills

Last-mile logistics and delivery operations

Partner and franchise governance models

SLA definition, tracking,



and enforcement

Cost-to-serve and delivery productivity analysis

Operational MIS and performance dashboards

Behavioural Competencies

Robust operational ownership and accountability

Structured problem-solving in service environments

Effective negotiation and partner engagement skills

Ability to manage scale, complexity, and field-intensive operations Key Performance Indicators:

Sr. No. KRAs KPIs

1

Partner Network Expansion

Growth in active delivery partners

2 Onboarding Effectiveness

Reduction in partner onboarding TAT

3 Service Quality

Delivery success rate and SLA adherence

4 Cost Efficiency

Cost per delivery vs benchmarks

5 Compliance

Audit and governance adherence

6 Scalability

Peak and surge capacity readiness

📌 Manager – Regional Operations Alliance (Delhi)
🏢 Dhl
📍 Delhi