About Us

Observe.AI
is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents,
Observe.AI
enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.

On a single platform,
Observe.AI
combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida,
Observe.AI
delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.

Why join us

As an Engagement Manager for AI Agent deployments, you’ll own how we implement VoiceAI and ChatAI for our enterprise customers - from strategy through execution. Your job is to make every deployment smooth, high-impact, and set up for long-term success.

This role blends program leadership, customer strategy,



and value realization. You’ll guide complex rollouts, coordinate across multiple teams, manage risks, and ensure every launch delivers explicit, measurable outcomes.

What You’ll be Doing

Lead End-to-End AI Agent Delivery:
- Own AI Agent deployments from kickoff → design → build → testing → go-live → hypercare → optimization.
- Conduct business and technical discovery to deeply understand customer workflows, KPIs, and success criteria.

Orchestrate a Cross-Functional Delivery Pod:
- Lead a matrixed delivery team including Experience Designers, AI Agent Engineers, and Telephony Engineers.
- Coordinate with Engineering on feature gaps, technical escalations, and roadmap alignment.

Drive Customer Outcomes & Long-Term Success:
- Own the success of multi-phase AI transformation programs.
- Post–go live, act as the customer’s primary AI Agent program lead - running QBRs, tracking KPIs, and

📌 Engagement Manager (Bengaluru)
🏢 observe.ai
📍 Bengaluru