Position : ServiceNow Architect

Experience : 10+ Years

Location : Hyderabad

Mode of Work : WFO/Hybrid(4 Days in a Week)

Shift Timings : 4:00 PM 1:00 AM (As of Such)

Notice Period : Immediate – 15 Days

Job Description:

Key Responsibilities
- Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
- Design and implement scalable solutions across multiple ServiceNow modules, including:
- ITSM (Incident, Problem, Change, Request, CMDB)
- CSM (Customer Service Management)
- ITOM (Discovery, Event, Service Mapping, Cloud Management)
- ITAM (Hardware, Software, and Cloud Asset Management)
- SecOps (Security Incident, Vulnerability, Threat Intelligence)
- GRC (Policy, Risk, Audit, and Compliance Management)
- APM (Application Portfolio Management)
- Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
- Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory,



and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
- Ensure platform performance, scalability, and maintainability through best-practice design and governance.
- Define data models and relationships across CMDB, CSDM, and other configuration elements.
- Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
- Guide and mentor development teams, performing design reviews and code governance.
- Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
- Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
- Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
- Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualif

📌 Servicenow Architect (Hyderabad)
🏢 Wintech Services
📍 Hyderabad