Job Description:

Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Responsibilities:

SPARK business
- Set up SAP capability to select multiple bill to/ship to locations and cross reference to data selected in DTX Software.
- Integrated customer email addresses within SAP to automatically email customer invoices.
- Establish pricing tiers within SAP and allocate to customer account numbers.
- Reset ZCADR report to display all billing and shipping addresses.




- Override set up for pricing tiers.
- Opening accounts in SAP, validation of customer documents.
- Opening Ormco DTX/ Spark accounts.
- Jira ticket trouble shooting, resolution and process development (SAP & Oracle)
- Format reports from SAP to match formats with support admin toolset.
- Regularly co-ordinate with IT, Integration team to resolve operational issues of production, cases, rolling back, etc.

Ormco Business
- Customer code creation.
- Sales Order creation – Receive customer order, verify details, and place in system as per the SOP.
- Check material availability, backorders, ETA, Co-ordination for receipt of material.
- Check OTD, OTIF, KPI, Bowler’s preparation, RCPA in terms of deviations.
- Act as single point of contact for order receipt, order release, execution & dispatch for the designated area.
- Manage Forecast, indents, CP/ Distributor orders for customers. Ensure ti

📌 Manager Customer Support – Ormco (Mumbai)
🏢 Nobel Biocare
📍 Mumbai