Job Title: International Voice Process Executive (US Shift)
Department: Customer Success, Service & Operations
Location: Madhapur, Hyderabad (Work from Office)
Number of Openings: 10
Experience Required: 1–3 Years
Salary: ₹3–5 LPA
Shift: US Shift
Working Days: 5 Days a Week (Rotational)
Employment Type: Full time
Transportation: Two-way cab facility provided (Kukatpally, Hitech City, Kondapur, Begumpet & nearby areas)
About the Role
We are looking for International Voice Process Executives to join our team in Hyderabad, supporting US-based customers through inbound and outbound voice interactions. The ideal candidate will have strong communication skills, prior experience in international voice support, and the ability to handle customer concerns professionally and efficiently.
Key Responsibilities
- Handle inbound and outbound calls with US customers.
- Resolve customer concerns related to product delivery, orders, and other service-related issues.
- Handle customer escalations professionally with support from managers.
- Deliver an excellent customer experience while maintaining quality standards.
- Accurately document customer interactions and update records as per process guidelines.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.
Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Neutral to good English accent.
- Prior experience handling US customers in Sales or Customer Service.
- Strong customer handling and problem-solving skills.
- Ability to work effectively in a fast-paced, target-driven environment.
- Basic computer proficiency and familiarity with CRM/ticketing tools (preferred).
Eligibility Criteria
- Immediate joiners only.
- Graduate (or equivalent) preferred.
- Willingness to work in US Shift (night shift).