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Requisition Number: 58891

Job Location: Chennai, IND

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 24/07/2026

Posting End Date: 07/08/2026

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Job Summary

Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code.

Key Responsibilities
- Application Production support responsibilities and stability as part of SRE.
- Responsible for change management into production.
- Responsible for faster production incidents resumption, root cause identification, problem fixing
- Responsible for identifying & delivering improvement opportunities such as, Manual task automations, Performance/Throughput improvements, Batch optimisation etc, that will ultimately improve the production service/stability




- Responsible for identifying & implementing solutions to improve overall Tech operations efficiency, that should result in cost saves/avoidance
- Responsible to lead a team to ensure SLOs are met and SLIs are improved
- Act as a bridge between Build teams, interfaces teams and other key stakeholders.
- Production support (Shift & Weekend Support)
- To resolve complex (L2) problem tickets.
- Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
- Knowledge to handle problem tickets of a more complex nature.
- Effective engagement with Country CTM/TSM for any critical issues.
- Ensure RCAs are performed for high severity issues.
- Provide timely workaround solutions for failing issue pattern which requires source code fix.
- Closely track of Digital Certificate expiry and timely renewal of certificates and implementation
- Responsible for t

📌 Sr. Analyst, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered Bank
📍 Chennai