Primary Responsibilities:
- Research Strategy and Planning
- Define and lead research strategies aligned to product priorities and roadmap decisions
- Identify key knowledge gaps and opportunities across complex enterprise workflows
- Design and execute mixed-method research (qualitative and quantitative)
- Advocate for user-centered thinking across cross-functional teams
- User Research Execution
- Conduct a wide range of research methods, including:
- In-depth interviews and contextual inquiry
- Usability testing (moderated and unmoderated)
- Concept and prototype validation
- Surveys and quantitative studies
- Synthesize findings into transparent insights, themes, and opportunity areas
- Translate insights into actionable recommendations for product and design teams
- Advocate for ethical research practices, privacy, and compliance
Insight Generation and Storytelling
- Deliver compelling research artifacts such as:
- Research reports and executive summaries
- Personas and journey maps
- Experience principles and opportunity frameworks
- Communicate findings effectively to influence product strategy and prioritization
- Connect research insights to business outcomes, KPIs, and UX quality metrics
AI, Data Emerging Research Practices
- Conduct research on AI-driven experiences (e.g., copilots, automation, decision support tools)
- Evaluate trust, explainability, and user adoption of AI systems
- Use AI-assisted tools for synthesis, pattern recognition, and insight generation
- Partner with data teams to triangulate behavioral analytics with user research
Cross-Functional Collaboration
- Partner with Product Managers to define hypotheses and validate product direction
- Collaborate with designers to inform interaction and experience decisions
- Align with engineering and data science to ensure feasibility and measurement
- Mentor designers and junior researchers on research methods and best practices
Operational Excellence ResearchOps
- Contribute to research processes
📌 Senior UX CX Designer (Noida)
🏢 Optum
📍 Noida