Role & responsibilities:

Job Description Fulfilment Executive

Department: B2B Sales
Reporting To: B2B Fulfilment Head
Location: Mumbai(Govandi)
Open Positions: 1

Role Purpose

The Fulfilment Executive is responsible for ensuring that every B2B order is dispatched accurately, on time, in full, and in accordance with the company's quality standards. This is a highly execution-oriented role that requires the incumbent to be stationed at the dispatch area, performing physical order verification, quality checks, and coordinating with cross-functional teams to ensure seamless order fulfilment.

Key Responsibilities
- Manage day-to-day execution of all B2B order fulfilment activities from the dispatch area.
- Physically verify every B2B order prior to dispatch to ensure:
- Correct product and quantity
- Proper packaging
- Compliance with quality standards
- Conduct quality control (QC) checks within the CRM system and promptly highlight any product or fulfilment discrepancies.
- Coordinate the end-to-end fulfilment process,



from order confirmation through successful dispatch and delivery.
- Collaborate closely with Production, Supply Chain, Operations, and Sales teams to ensure timely order execution.
- Monitor order status proactively and resolve fulfilment bottlenecks to avoid delays.
- Escalate inventory shortages, quality concerns, dispatch delays, or operational issues to the relevant stakeholders.
- Ensure accurate documentation, invoicing, and maintenance of order records.
- Handle fulfilment-related customer queries and coordinate timely resolution with internal teams.
- Maintain daily fulfilment reports, dispatch trackers, and issue logs.
- Ensure adherence to fulfilment SOPs and contribute to continuous process improvement initiatives to enhance dispatch accuracy and efficiency.

Key Performance Indicators (KPIs)
- On-Time Delivery (OTD): Ensure orders are dispatched and delivered within committed timelines.
- OTIF (On Time In Full): Ensure complete order fulf

📌 Fulfilment Executive(Dispatch) (Mumbai)
🏢 SG Oasis
📍 Mumbai